Contact Us

We're here to help! Whether you have questions about Visa gift cards, need clarification on our educational content, want to report a scam, or wish to provide feedback, we'd love to hear from you.

Get in Touch

📧

Email Us

General Inquiries:
[email protected]

Security Reports:
[email protected]

We typically respond within 12-24 hours during business days.

📞

Call Us

Phone: +1 (424) 272-3581
Fax: +1 (424) 272-3582

Available during business hours for immediate assistance and emergency support.

📍

Visit Us

Business Address:
1875 Century Park East, Suite 700
Los Angeles, CA 90067
United States

Office visits by appointment only.

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed

Emergency Support: Available 24/7 for urgent security inquiries and fraud reports

Response Time: We aim to respond to all inquiries within 12-24 hours during business days

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible:

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What We Can Help With

📚 Educational Content

Questions about our guides, articles, or educational resources about Visa gift cards. Suggestions for new topics or improvements to existing content.

💬 General Inquiries

Information about GiftDaf.org, our mission, partnerships, media inquiries, or how to use our website effectively.

🔒 Security & Fraud Reports

Report new scams, suspicious activities, or security vulnerabilities. We take all security reports seriously and investigate promptly.

💡 Suggestions & Feedback

Ideas for new content, improvements to our website, user experience feedback, or general suggestions for better serving our community.

What We Cannot Help With

Important Notice: As an educational resource, we cannot:

Sell, provide, or distribute gift cards
Process gift card transactions, refunds, or exchanges
Access gift card balances or account information
Resolve issues with specific gift cards (contact the card issuer)
Replace lost, stolen, or damaged gift cards
Provide personalized legal or financial advice
Mediate disputes between consumers and merchants

For issues with specific Visa gift cards, please contact the card issuer, Visa, or the retailer where you purchased the card directly.

Frequently Asked Questions

Before contacting us, you may find answers to common questions in our FAQ section or Help Center. These resources contain comprehensive information about most Visa gift card topics.

Report Fraud or Scams

If you've been a victim of gift card fraud or encountered a scam, we can provide educational guidance, but you should also immediately:

Contact your local police department to file a report
File a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov
Contact the gift card issuer's customer service immediately
Report to your credit card company or bank if applicable
Contact the merchant where the card was purchased
Keep all receipts and documentation

For educational information about avoiding scams, visit our Security Tips section.

Connect With Us

Stay updated with the latest Visa gift card information, security tips, and educational content:

Subscribe to our educational newsletter for regular updates
Bookmark our website for quick access to new content
Share our guides with friends and family to help them stay safe
Follow our security alerts and fraud warnings

Response Times & Service Standards

We are committed to providing prompt and helpful responses:

Email Inquiries: 12-24 hours during business days
Phone Calls: Immediate during business hours
Contact Form: 12-24 hours during business days
Security Reports: Within 4-8 hours, 24/7
Emergency Inquiries: Within 4-12 hours

Responses sent outside business hours will be addressed on the next business day. Security and fraud reports receive priority handling regardless of time.

Quality Assurance

All inquiries are handled by our trained customer service team with expertise in:

Visa gift card policies and procedures
Fraud prevention and security best practices
Consumer protection regulations
Educational content development

Privacy and Confidentiality

All communications with GiftDaf.org are handled with strict confidentiality. We protect your personal information according to our Privacy Policy and never share your details with third parties without your explicit consent.